PRIVACY POLICY

Effective Date: October 12, 2021

1.THIS POLICY

This Privacy Policy describes how Zeromax Moving and Storage LLC (Zeromax,we,us or our) collect, process, use, and share information about you. We respect your privacy and are committed to protecting it through our compliance with this policy.

This privacy policy (together with our terms of use and any other documents referred to in it) describes the types of information that we may collect from you or that you may provide us and our practices for collecting, using, protecting and disclosing that information. This policy applies to information we collect on this website https://zeromaxmoving.com (our "Website"), in email, text or other electronic messages between you and us, through our call center, through mobile applications, and when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. Please read this Privacy Policy carefully before using this Website, or providing us with personal information, to understand our policies and practices regarding your information and how we will treat it. By accessing or using our Website or providing us with personal information, you agree to the terms set forth in this policy. This Privacy Policy is not a contract and does not create any legal rights or obligations. Rather, the following are guidelines for protecting the information you provide to us. Please refrain from using our Website or providing us with personal information if you disagree with anything stated below.

2.INFORMATION WE COLLECT

We may collect, transmit, and store information about you in connection with your use of the Website or our services, including certain personal information:

• By which you may be personally identified, such as name, e-mail address, mailing address, telephone number, credit card information, your responses to our survey questions, and information relating to any orders you place;
• About your internet connection, the equipment you use to access our Website and usage details;
• That is about you but individually does not identify you, such technical and navigational information. This type of information may include computer browser type, internet protocol (IP) address, operating system, pages visited and time spent on our Website, and other communication data; and
• Information provided by third parties. We may obtain demographic and other personal information from companies about you that helps enhance our information we have about our customers.

3.HOW WE USE INFORMATION WE COLLECT

• Generally, we use the information we collect in the following ways: responding to your inquiries, providing you with information about our products and services that you request from us or other information that you find useful (regardless if a business relationship exists between us), aggregate statistics about our customer's preferences, processing orders you have submitted, maintaining your account, to carry out obligations and enforce our rights arising from any contracts entered into between you and us or to which we are entitled under applicable law, to carry out any other purposes which are permitted or required under applicable law, or which are disclosed to you and to which you consent. To ensure that you receive any e-mails that we may send to you, confirmations may be sent to us or our service provider when you open such emails or click certain email links. These confirmations may also show whether your e-mail application supports graphics so we can tailor our messages to you.
• The information we collect about you may also be used or analyzed by us to improve our web design and functionality, show our ads on sites across the internet, enhance our ability to service you, and estimate our audience size and usage patterns. For the same reasons, we may also obtain other non-personally identifiable information about your general internet usage by using cookies. We may share non-personally identifiable information with third parties in connection with referral relationships and for reasons stated herein.
• Occasionally, we may use your personal information to deliver marketing and account information relevant to you, such as discount coupons, information about new product offerings, reservation confirmations, surveys, account information, notification services, and for administrative reasons.
• By providing your cellular number, where permitted by law, you agree to permit Zeromax to contact you by text messaging or by using an automatic telephone dialing system and/or a prerecorded voice regarding matters relevant to your account, including, without limitation, estimated time of arrivals and pickups of container(s), status of your contract, accounts payable and gypsy moth documentation, as applicable, and any other operational or account matters.

4.DISCLOSURE OF YOUR INFORMATION

We will share your personal information with third parties only in ways that are described in this Privacy Policy. Specifically, we may disclose personal information that we collect or you provide us:

• To our subsidiaries and affiliates for the purposes of providing services;
• To contractors, service providers and other third parties we use to support our business and to perform a variety of functions, such as fulfilling orders, billing and collection, assisting with marketing and promotions, credit card processing, transportation services, conducting contests or sweepstakes, helping us improve our product and service offerings and our website, providing technical services for our Website, data analytics, etc. Such third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Zeromax’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Zeromax about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• To our carefully selected service providers to market their products or services to you if we believe that their respective products or services may be of interest to you (e.g., packing and loading services).
• With your consent.
• As permitted or required by applicable law.

We may also disclose your personal information:

• To comply with any court order, law or legal process (e.g., subpoenas), including to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Zeromax, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• We may provide online customer service chat sessions to assist you while you are navigating through our Website. We will use and maintain any personal information you provide via these sessions in accordance with this Privacy Policy. We and our third party service provider of the online customer chat feature may maintain dialogue transcripts of the online chats with us for staff training, for quality assurance purposes or for other purposes as described herein.

5.YOUR RIGHTS

Promotional Offers.

You may opt-out of receiving any of our marketing or promotional emails at any time by sending an e-mail to [email protected] stating your request or by using the links provided in any commercial emails received from us.

Disclosure of Your Information for Third-Party Advertising.

If you do not want us to share your personal information with an unaffiliated third party for promotional services, you can opt-out at any time by sending an email to [email protected] stating your request.

Tracking Technologies and Advertising.

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device. Cookies help us to improve the offered services and make use of our services more convenient. We, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects, and similar technologies (“Cookies”) in connection with your use of the services, third party websites, and mobile applications. we and our third party partners use this information to: recognize you and your device; provide interest-based advertising to you; allow our services to interact with a third party social network or platform (where you have chosen to allow such interaction); allow us to understand how you interact with our websites; and enable us and third parties to provide you with more customized services, for example to provide our services in the correct language. You can set some cookie preferences through your device or browser settings, but doing so may affect the functionality of the services. The method for disabling cookies may vary by device and browser, but can usually be found in your device or browser preferences or security settings. You may refuse to accept cookies by activating the appropriate setting on your browser. If you want to opt-out of receiving some advertising cookies, please visit http://www.optout.aboutads.info. In addition, you can opt out of Google's use of cookies by visiting Google's Ads Settings.. You may opt out from advertiser's services here: https://optout.networkadvertising.org.

Do-Not-Track

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. We do not currently respond to DNT browser signals or mechanisms.

Right of Access

You have a right to know what information we hold about you and in some cases to have the information communicated to you. If you wish to exercise this right please contact us letting us know that you wish to exercise your right of access and what information in particular you would like to receive. We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any information. Please note that we may not be able to provide all the information you ask for, for instance if the information includes personal information about another person. Where we are not able to provide you with information that you have asked for, we will endeavor to tell you why.

Right to correct Personal Information

We try to keep the information that we hold about you accurate and up to date. Should you realize that any of the information that we hold about you is incorrect, please let us know by email and we will correct it as soon as we can.

Data deletion.

In some circumstances you have a right to have some of the Personal Information that we hold about you deleted. Should you wish to have any information about you deleted, please contact us using the information below. Where we delete Personal Information about you, we may still retain some or all of that information for other purposes such as maintaining financial records, protecting or enforcing legal rights, maintaining marketing suppression lists or for technical reasons such as maintaining technical security or our database integrity. We may also retain your information in an anonymized form.

Account deactivation

If you have created an account with us, you can ask us to deactivate that account by contacting us using the information below. We may ask you for other information before we are able to deactivate your account. That information might include information about your mobile device.

Restriction of processing

In some cases, you may have the right to request a restriction of the processing of your personal data, such as when you are disputing the accuracy of your data held by us.

Right to object.

You have the right to object to the processing of personal data about you which is processed on the grounds of legitimate interests.

Direct Marketing Opt-Out.

If you have elected to receive direct marketing communications from us, you can change your mind at any time by following the opt out link in any marketing communication that is sent to you. If you have elected to receive more than one type of marketing communications from us, you may need to opt out of all of them individually. It may take a few days for us to update our records before any opt out is effective.

California Residents

If you are a California resident and have shared your personal information with us by either obtaining a quote from us or otherwise have transacted business with Zeromax, you have certain privacy rights conferred by the California Consumer Privacy Act (CCPA). We may collect certain personal information about you and from third party sources to the extent stated above in this Privacy Policy. We may also share your information with third parties to the extent stated above in this Privacy Policy. You have the right to request that we disclose what personal information it has collected, used, disclosed, and sold (if applicable) about you. You also have the right to request the deletion of your personal information collected or maintained by Zeromax. We do not sell the Personal Information of minors under 16 years of age without affirmative authorization. You have the right not to receive discriminatory treatment by Zeromax for the exercise of the privacy rights conferred by the CCPA. By providing the appropriate documentation (such as a properly executed power of attorney), you can designate an authorized agent to make a request under the CCPA on your behalf. You may exercise your privacy rights as described above by either submitting your request over the phone by calling (929)-295-6262 and providing the certain information to help identify you. You may also call the phone number above should you have any questions or concerns about our privacy policies and practices.

Right to opt-out (California): California residents have the right to opt out of the sale of Personal Information, which is defined in a way that may include the transfer of data to third parties to personalize ads for you. If you opt out of the ‘sale of your information, we will not sell your information, including to our advertising partners, but you may still see ads on our Website and some of our partners may deliver ads to you, based on information they hold on you.

Right to opt-out (Nevada). Nevada law (SB 220) requires website operators to provide a way for Nevada consumers to opt out of the sale of certain information that the website operator may collect about them. We do not sell your Personal Information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. If you have any questions regarding our data privacy practices or our compliance with Nevada data privacy law, please contact us using the information provided below.

Disabled Users

If you are a consumer with a disability, please also call (929)-295-6262 to find out how you may access this Privacy Policy in an alternative format.

6.CHILDREN

You must be at least 13 years old to register an account on our Website use our services. We do not knowingly collect Personal Information from users under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us at the address listed below. If we become aware that a user under 13 has provided us with Personal Information without parental consent, we take steps to remove such information and terminate the user’s account.

7.SECURITY

We take appropriate security and technical measures to protect your information from unauthorized access, loss and misuse. In addition, we request that our suppliers who process Personal Information on our behalf take a range of security measures designed to help protect your Personal Information and maintain an appropriate level of security. However, we cannot guarantee the absolute security of your information online and offline, as the Internet by its nature is not a secure environment and the nature of security risks is constantly evolving. As such you should always take care when sharing your information online.

8.CHANGES

We may update this Privacy Policy from time to time and we will post the updated Privacy Policy on this page. Please come back to this page every now and then to make sure you are familiar with the latest version. Any new policy will be effective from the date it is published by us.

9.CONTACT US

If you have any questions or concerns about any of the matters in relation to this Privacy Policy, including to exercise any of your rights, then there are several way of contacting us:

• Via email to: [email protected]
• In writing to Zeromax Moving and Storage LLC, 289 24th Street, Brooklyn NY 11232, USA

For information collected under this Privacy Policy, the data controller is Zeromax Moving and Storage LLC. Our Data Protection Officer can be contacted here: [email protected].

 

 

 

All materials © 2021 Zeromax Moving and Storage LLC, unless otherwise noted. All rights reserved.